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Important Information from PG&E

Post Date:08/26/2013

There have been two recent cases of thieves dressing as utility workers to gain access to Bay area homes. In each case, a person dressed as a utility worker gained access to the customer's backyard while a second person enter the home and stole coins, money, and/or jewelry. Investigations are ongoing and PG&E is working in full cooperation with local law enforcement.

PG&E would also like to advise all Bay area residents of the following important information:

  • PG&E customers should always ask to see valid identification before allowing anyone claiming to be a PG&E representative inside their home. PG&E employees always carry their identification and are always willing to show it to you.
  • If a person claiming to be a PG&E employee has identification and you still feel uncomfortable, please call PG&E's customer service line at (1800-PGE-5000) to verify an appointment and/or PG&E's presence in the community.
  • Customers who have an appointment with PG&E will receive an automated call-back within 48 hours prior to a scheduled visit, or they will receive a personal call from a PG&E gas service representative prior to a scheduled visit.
  • Customers with concerns about the legitimacy of a call they receive about a past due bill, a service request or a request for personal infomration are encouraged to call PG&E directly at 1-800-PGE-5000.


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