Town's Response to COVID-19: For the latest information about the Town's response to COVID-19, resources pages, and other relevant information here.    

Town News

Press Enter to show all options, press Tab go to next option

COVID-19 Message from the Mayor - March 18, 2020

Post Date:03/18/2020 3:56 PM

Message from the Mayor - March 18, 2020


March 18, 2020


Dear Friends and Neighbors,

We are living through an unprecedented health and social crisis, and we must work together to protect our families and our community. I know that many of you are feeling nervous, scared, and frustrated; the foundations of our lives, social and economic, are being challenged.  All of us at the Town are doing everything we can to help you and our community as a whole.  We are working hard to find new ways to continue to provide essential services while doing our part to flatten the curve and slow the spread of this deadly virus.

During this lockdown period, which may last several weeks, the Town will continue working to provide information and resources on:

* Community safety

* Employee safety

* Delivery of essential public services

* Information from the county and state on health and economic assistance

As stressful as the past few weeks have been, I am continually amazed at the spirit of friendship and concern I see. So many of you have reached out to us, or simply acted on your own, to look out for your neighbors and our most vulnerable citizens. The result is new social networks, forming through the hard work of the community, to make sure that no one is forgotten. Thanks to everyone working to ensure the safety of us all.

Last night, the Council passed a resolution declaring a local emergency.  This allows us to access more of the County, State, and National resources to help out Town weather this pandemic.

Also, last night the Town Council held our first ever virtual meeting via Zoom.  Approximately 40 people joined online. While we chose not to field comments during the meeting at this time, we will try to incorporate public participation in our future meetings; your input is important to us. Thank you for your patience as we navigate the new normal. 

We will continue to keep you informed on local developments; below you will find updates to Town Services, from our partners, and resources that may be relevant to you. Please keep contacting us if you have questions or suggestions, and please check in on your friends, family and neighbors to make sure they’re okay. As difficult as this is, I know we’ll be able to get through it together.


Best Regards,

Jeff Aalfs, Mayor




Below we have compiled a large list of information on:


  1. Town Actions
  2. Town Information
  3. Resources and Information for Health and Safety
  4. Resources and Information on Economic help and Services from County or State
  5. Resources and Information for Businesses and Workers





Town Actions

Town staff is doing their part to stay healthy, reduce potential transmission, to flatten the curve, and provide essential services. To that end, the following measures are in place:


* Town Hall in not accepting in-person visits at this time as Town staff is working remotely. Call 650-851-1700 x200 if you need assistance with Town services. Your call will be returned as soon as possible.

* All “non-essential” events, classes, practices, meetings, and gatherings – indoors and/or outdoors - at the Town Center are canceled effective Friday, March 13, 2020. No new facilities rental applications will be accepted until new guidance is received from the County.

* If you are using Town Center outdoor areas, please note the County Health Office had prohibited any gathering of people not living in the same household.  Please, if you are sick with any illness do not go outside. 

* The Playground and Library are closed.

* All Bathrooms are closed.

* Planning and Building services have been reduced. Click here for more information.

* No Styrofoam will be accepted at this time.

* Town Council meetings will be available for remote access through the Town’s AM radio station and Zoom.

* Enrollment for the Spring Quarter Parks and Rec Classes is on hold and the Town may need to cancel classes based on new guidance.

Town Information

Stores and restaurants in Portola Valley

We will update this list as we gather information – Until then, call your favorite restaurants to see if they have pickup or delivery options.

* Roberts Market – Open with special senor shopping every day from 9:30 -10 AM

* Parkside Grille available for take out

* Portola Cafe Deli available for take out

* Alpine Inn delivery & takeout program will be coming in the next few days

* For members of Alpine Hills Tennis and Swim Club - providing curbside food service



Resources and Information for Health and Safety

Keep up to date with County actions and statistics

You can find current actions here.

Information and statistics from County Health can be found here.

Questions by phone

Please call 211, for all non-emergency and non-medical inquiries.

San Mateo County Health Officer Declares a Shelter-in-Place Order

Read the full FAQ:


What can't I do?

What's Closed?


* You cannot engage in group activities in person with others outside your household group.

* You cannot have dinner parties. You cannot invite friends over to your home to hang out.

* You cannot go to bars or nightclubs.

* You cannot go to a nail salon or get your hair cut by a stylist or barber.

* You cannot go shopping for non-essential goods.

* You cannot take unnecessary trips on public transport or in your car or motorbike.



* Dine-in restaurants

* Bars and nightclubs

* Entertainment venues

* Gyms and fitness studios


What will Remain Open?

These essential services will remain open as able


* City/County government services: police stations, fire stations, hospitals/clinics and healthcare operations, jails, courts, garbage/sanitation, transportation including BART and Caltrain (use of public transportation is limited to essential required travel only), utilities (water, power and gas)

* Gas stations

* Pharmacies

* Food: Grocery stores, farmers markets, food banks, convenience stores, take-out and delivery restaurants

* Hardware stores/plumbers/electricians and those who provide services necessary to maintaining the safety, sanitation, and essential operation of residences

* Banks

* Community benefit organizations on a case-by-case basis

* Laundromats/laundry services

* Cemeteries



Resources and Information on Economic help and Services from County or State

Eviction Moratoria: 

Local governments throughout California have adopted or are considering prohibitions on evictions of residents who have been affected by fallout of the coronavirus pandemic. This is a rapidly developing situation, and CAA will update this page as new information becomes available.  Read CAA’s story.  CAA urges rental housing providers to act with compassion in dealing with residents who face coronavirus-related hardships.


CPUC Ensures Essential Utility Services For Consumers To Assist In Covid-19 Mitigation

The California Public Utilities Commission’s (CPUC) t determined that energy, water, sewer, and communications companies under CPUC jurisdiction should halt customer disconnections for non-payment as a result of the State of Emergency. Read more here

Governor Newsom Issues Executive Order to Protect Ongoing Safety Net Services for Most Vulnerable Californians During COVID-19 Outbreak

The order waives eligibility re-determinations for 90 days for Californians who participate in:

* Medi-Cal health coverage

* CalFresh food assistance


* Cash Assistance for Immigrants; and

* In-Home Supportive Services


If you need help from one of the Social Service Agencies in the County

Residents can call one of the eight Core Service Agencies located throughout the county.   A list of the Core Services Agencies is available online: )  


Resources and Information for Businesses and Workers


Assistance & Guidance for Businesses and Workers Impacted By Covid-19


SAMCEDA is compiling business assistance programs and a variety of other resources as quickly as possible and as they become available.

Please check back here frequently for updates. 

Relief for Small Business:

There is effort on the federal level to grant relief to small businesses.  Learn more

How to work from home during shelter in place

Business owners who have questions about their ability to work during the shelter in place order can contact SMC at (650) 363-4588 - hotline




Return to full list >>