Report an Issue - Request a Service - Connect with your Community

Have you ever wanted to quickly report an issue – like a pothole or downed tree – but didn’t know the number or email to use? That’s why we created PV Connect, a simple, convenient webpage tool that puts Town Hall at your fingertips. You no longer have to hunt for the right number (although you are still welcome to call us!). You now have one central tool to immediately communicate issues that need attention or access information pertinent to you.

Start using PV Connect to request a service right now in the frame below!

*If you see an error message in the below frame it may be an error with your browser. There is a higher error rate when using Safari.  If this is the case please try using a different browser.

As of October 2025, the PV Connect app for smartphones is no longer being supported by the Town's software vendor. Please report an issue or request a service via the Town's website. 

HOW DOES IT WORK?

You can provide additional details and even attach a helpful photo.  

Your request will be routed to the Portola Valley team member(s) responsible for addressing your concern. You can share your concern with others (called “followers”), and you all can track the status and resolution of the request right from your phone!

We’d love to hear from you! We are committed to making the PV Connect app a useful and valuable tool. Let us know what else you’d like to see in PV Connect (Service Request categories, new Widgets) via the “PV Connect Survey” in the app or via this link: PV Connect Survey