Below we have compiled a large list of information on:
- Messages from the Mayor
- Town Actions
- Town Information
- Resources and Information for Health and Safety
- Resources and Information on Economic help and Services from County or State
- Resources and Information for Businesses and Workers
Messages from the Mayor
Message from the Mayor - March 27 - County Parks and Windy Hill Closures: Read more here
Message from the Mayor on Open businesses, Farmers market & Library - March 26: Read more here
Message from the Mayor on Shelter in place, parking & Sequoias - March 24: Read more here
Message from the Mayor on New Town Emergency Order regarding parking at Windy Hill Updates on community behavior - March 23: Read more here
Message from the Mayor on Open Space - March 22: Read more here
Updates from the Town 3/20 – Shelter in Place, registration site for testing, and resources: Read more here
Updates from Town 3/19: Housekeepers/Gardeners, Town Recreational Fields and Volunteers: Read more here
Message from the Mayor - March 18, 2020: Read More Here
Town staff is doing their part to stay healthy, reduce potential transmission, to flatten the curve, and provide essential services. To that end, the following measures are in place:
* Town Hall in not accepting in-person visits at this time as Town staff is working remotely. Call 650-851-1700 x200 if you need assistance with Town services. Your call will be returned as soon as possible.
* All “non-essential” events, classes, practices, meetings, and gatherings – indoors and/or outdoors - at the Town Center are canceled effective Friday, March 13, 2020. No new facilities rental applications will be accepted until new guidance is received from the County.
* If you are using Town Center outdoor areas, please note the County Health Office had prohibited any gathering of people not living in the same household. Please, if you are sick with any illness do not go outside.
* The Playground and Library are closed.
* All Bathrooms are closed.
* Planning and Building services have been reduced. Click here for more information.
* No Styrofoam will be accepted at this time.
* Town Council meetings will be available for remote access through the Town’s AM radio station and Zoom.
* Enrollment for the Spring Quarter Parks and Rec Classes is on hold and the Town may need to cancel classes based on new guidance.
Stores and restaurants in Portola Valley
We will update this list as we gather information – Until then, call your favorite restaurants to see if they have pickup or delivery options.
* Roberts Market – Open with special senor shopping every day from 9:30 -10 AM
* Parkside Grille available for take out
* Portola Cafe Deli available for take out
* Alpine Inn delivery & takeout program will be coming in the next few days
* For members of Alpine Hills Tennis and Swim Club - providing curbside food service
PV Cares – Volunteer support to Vulnerable Households Sheltering in Place.
Residents in Portola Valley and in the PVForum area (Portola Valley , Ladera, and parts of Woodside in the PVSD district) Read more here
Resources and Information for Health and Safety
Keep up to date with County actions and statistics
You can find current actions here.
Information and statistics from County Health can be found here.
Questions by phone
Please call 211, for all non-emergency and non-medical inquiries.
San Mateo County Health Officer Declares a Shelter-in-Place Order
Read the full FAQ: https://www.smcgov.org/shelter-place-faqs
What can't I do?
* You cannot engage in group activities in person with others outside your household group.
* You cannot have dinner parties. You cannot invite friends over to your home to hang out.
* You cannot go to bars or nightclubs.
* You cannot go to a nail salon or get your hair cut by a stylist or barber.
* You cannot go shopping for non-essential goods.
* You cannot take unnecessary trips on public transport or in your car or motorbike.
* Dine-in restaurants
* Bars and nightclubs
* Entertainment venues
* Gyms and fitness studios
What will Remain Open?
These essential services will remain open as able
* City/County government services: police stations, fire stations, hospitals/clinics and healthcare operations, jails, courts, garbage/sanitation, transportation including BART and Caltrain (use of public transportation is limited to essential required travel only), utilities (water, power and gas)
* Gas stations
* Food: Grocery stores, farmers markets, food banks, convenience stores, take-out and delivery restaurants
* Hardware stores/plumbers/electricians and those who provide services necessary to maintaining the safety, sanitation, and essential operation of residences
* Community benefit organizations on a case-by-case basis
* Laundromats/laundry services
Resources and Information on Economic help and Services from County or State
Local governments throughout California have adopted or are considering prohibitions on evictions of residents who have been affected by fallout of the coronavirus pandemic. This is a rapidly developing situation, and CAA will update this page as new information becomes available. Read CAA’s story. CAA urges rental housing providers to act with compassion in dealing with residents who face coronavirus-related hardships.
CPUC Ensures Essential Utility Services For Consumers To Assist In Covid-19 Mitigation
The California Public Utilities Commission’s (CPUC) t determined that energy, water, sewer, and communications companies under CPUC jurisdiction should halt customer disconnections for non-payment as a result of the State of Emergency. Read more here
Governor Newsom Issues Executive Order to Protect Ongoing Safety Net Services for Most Vulnerable Californians During COVID-19 Outbreak
The order waives eligibility re-determinations for 90 days for Californians who participate in:
* Medi-Cal health coverage
* CalFresh food assistance
* Cash Assistance for Immigrants; and
* In-Home Supportive Services
If you need help from one of the Social Service Agencies in the County
Residents can call one of the eight Core Service Agencies located throughout the county. A list of the Core Services Agencies is available online: https://hsa.smcgov.org/emergency-safety-net-assistance-core-service-agencies )
Resources and Information for Businesses and Workers
Assistance & Guidance for Businesses and Workers Impacted By Covid-19
SAMCEDA is compiling business assistance programs and a variety of other resources as quickly as possible and as they become available.
Relief for Small Business:
There is effort on the federal level to grant relief to small businesses. Learn more
How to work from home during shelter in place
Business owners who have questions about their ability to work during the shelter in place order can contact SMC at (650) 363-4588 - hotline
COVID-19 Update - March 16 2020
From Town Manager, Jeremy Dennis:
Dear Portola Valley Community Members~
Before I share the latest update, we here at Town Hall wanted to share our gratitude for the outpouring of kindness offered to neighbors and those who need extra help. It is this kindness that will ensure we get through this challenging time.
As the Town has received new guidance from San Mateo County Health to slow the spread of COVID-19, I write to provide this update. Before you read about the County and Town Actions, I want to ensure you that the County is doing everything it can to ensure your access to the food supply and essential services to keep you healthy and well, including allowing restaurants to provide delivery and take-out service.
Along with five other Bay Area counties, San Mateo County has issued a legal order that will go into effect March 17 at 12:01 AM requiring the following:
* All residents to shelter-at-home for three weeks; when you need to go out for essential services or activities, you should at all times comply with social distancing requirements of six feet. The shelter-at-home order is meant to increase social distancing to reduce the spread and lighten the burden on the health care system – right now every hour counts.
* All public and private gatherings of any number of people occurring outside of those living in the household are prohibited.
* All businesses that do not provide essential services are required to cease all activities. Exceptions to the order include food retailers that provide fresh and non-perishable food (including convenience stores); restaurants that provide carry-out or delivery service; pharmacies; child care facilities; gas stations; banks; laundry businesses and services necessary for maintaining the safety, sanitation and essential operation of a residence will stay open.
The order will be in place for at least three weeks, until April 7.You can read the press release here (https://www.portolavalley.net/Home/ShowDocument?id=13484), and the full order here (https://www.portolavalley.net/Home/ShowDocument?id=13486)
Town staff is doing their part to stay healthy, reduce potential transition opportunities, to flatten the curve, and provide essential services. To that end, the following restrictions are in place:
* All “non-essential” events, classes, practices, meetings, and gatherings – indoors and/or outdoors - at the Town Center are canceled effective Friday, March 13, 2020.
* If you are using Town outdoor facilities please practice social distancing (stay six feet apart).
*Call Town Hall at 650-851-1700 first before you come to visit. Essential services will still be available. (A full description of services will be available after the March 17thTown Council Meeting).
*Planning and Building services by appointment only. Call 650-851-1700 x216 or email email@example.com make an appointment
*No Styrofoam will be accepted at this time.
*Town Council meetings will be available for remote access through the Town’s AM radio station and Zoom.
*No new facilities rental applications will be accepted until new guidance is received from the County.
*The Playground and Library are closed.
*Enrollment for the Spring Quarter Parks and Rec Classes is on hold and the Town may need to cancel classes based on new guidance.
Town Council holding a Special Meeting
On March 17th at 7 pm, the Town Council will be holding a special meeting to discuss the declaration of a local emergency. The meeting will be held both online and on the phone through Zoom, as well as broadcast on AM 1680. While we will have meeting space at Town Center, we highly encourage everyone who wants to participate to do so online or on the phone. In person participation will be highly regulated to protect everyone’s health, per the County’s direction.
Join Zoom Meeting
Meeting ID: 858 401 460
Dial by your location
669 900 6833 US (San Jose)
877 853 5247 US Toll-free
Meeting ID: 858 401 460
One Tap Mobile
+16699006833,,858401460# US (San Jose)
Meeting ID: 858 401 460
If you would like to provide comments or questions ,please email them by 5:00 pm on Tuesday, March 17thto firstname.lastname@example.org. They will be read into the record.
What You Can Do
We strongly urge you to practice good hygiene, stay home when feeling unwell, and call your health practitioner if you are experiencing COVID-19 symptoms before going to the hospital. We thank the community for their cooperation and understanding during this time.
What is Social Distancing?
Social distancing means to avoid congregate settings, mass gatherings, and maintaining distance (approximately 6 feet or 2 meters) from others whenever possible. The goals for using mitigation strategies in communities with local COVID-19 transmission are to slow the transmission of disease.
Social distancing is not social disconnecting. Find ways to stay in contact with your friends and family in this tough time. Some people will find this harder than others. Be kind, be generous, and help where you can. These efforts can make a huge difference to the lives of many people.
We thank you for continuing to help us keep our community and families healthy.
Town of Portola Valley
Info and Updates from our Partners and Service Providers
The Town of Portola Valley continues to closely monitoring information related to the Novel Coronavirus (COVID-19).
Town staff are in communication with all of the community’s major institutions, who have been sharing information directly with their students, parents, clients, and residents. The Town will continue to coordinate with our local partners throughout the duration of this situation.
An important consideration in the Town's recent decision-making is to do our part to "flatten the curve". It helps our community and our health systems to slow the spread of COVID-19. By postponing events and meetings, closing schools, and being rigorous about social distancing we keep people from getting sick all at once. Fewer people getting sick at the same time allows our hospitals to give better care to those who need it, and keep the health care system from being overwhelmed.
We thank you for continuing to do your part to keep our community and families healthy.
Updates from the County and relief for renters March 20
Shelter in Place FAQ
Are you wondering what you should or should not be doing during the Shelter in Place? San Mateo County has put together a helpful page to learn more about what we are all doing to help our community. Read more here
Update from IRS
The tax-filing deadline will remain April 15, but the IRS will waive penalties and interest on tax payments for 90 days Read an article here.
Governor’s Order - March 14, 2020
- Seniors (over 65) and most vulnerable home isolation
- All bars, night clubs, wineries, brewpubs, etc. closed
- Restaurants – occupancy in half (whatever it takes to get six foot distance)
Update from the Library - March 13, 2020
The Library JPA Governing Board made the difficult decision to close all locations to public access effective Monday, March 16. Read more here.
Update from the Town - March 13, 2020
ASCC Meeting on March 23rd and Planning Commission Meeting on March 18th have been canceled.
Update from PG&E - March 13, 2020
PG&E’s Pandemic Response Includes Precautionary Health and Safety Actions; Moratorium on Customer Shutoffs for Nonpayment Read more here
Update from the Town- March 12, 2020
Town Implementing Preventive Measures at Town Facilities Against COVID-19. Read more here.
Update from Portola Valley School District - March 12, 2020
Students will not have school on Tuesday, March 17. Beginning Wednesday, March 18, both Ormondale and Corte Madera Schools will be moving to Distance Learning through the end of spring break (April 3). Read more here.
Update from San Mateo County - March 12, 2020
San Mateo County has banned all events over 250 people. Smaller gatherings can proceed if organizers implement 6 feet of social distancing
Update from the Cal Water- March 12, 2020
Customer service counters closed. Tap water safe. Read more here.
Update from San Mateo County - March 11, 2020
- Update on County Response to COVID-19
- County Officials Urge Compassion Toward Cruise Ship Passengers
- Health Officer Issues Order Barring Visitors & Non-Essential Personnel from Skilled Nursing Facilities
- Health Officer Shifts Focus to Social Distancing, Elderly & Medically Vulnerable
- San Mateo County COVID-19 Cases Reach 15
- Call Center Update
Update from Woodside Priory - March 11, 2020
Woodside Priory has announced a closure of its school until March 25, 2020. You can read the letter here. The closure has been directed by the Archdiocese of San Francisco who has closed all their schools in San Francisco, San Mateo, and Marin Counties.
Update from San Mateo County - March 10, 2020
Board of Supervisors Ratifies Emergency Declaration and Local Health Emergency
- Update on County’s Response to COVID-19
- County Board Ratifies Emergency Declaration
- County Launches Dedicated Emergency Operations Website
- San Mateo County COVID-19 Cases Remain at Nine
- Call Center Update
Update from San Mateo County - March 9, 2020
County of San Mateo Maintains Local Response to COVID-19
- San Mateo County COVID-19 Cases Reach Nine
- Reliable Resources
- Price Gouging Alert
- 2-1-1 Call Center
Update from San Mateo County - March 6, 2020
Update from SMC Health on COVID-19 and NEW 211 Call Center
- New 211 Call Center Number - Open 24/7
- Update From San Mateo County Health on Novel Coronavirus (COVID-19)
- Town Gatherings
- Checking In with Your Neighbors
Update from San Mateo County - March 4, 2020
Read more here: County of San Mateo Opens COVID-19 Public Call Center
Update from the Town - March 2, 2020
The Town of Portola Valley is closely monitoring information related to the Novel Coronavirus (COVID-19).
Read the full PDF here
Per the CDC, here are the best ways to slow the spread of the virus:
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose, and mouth with unwashed hands.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces.
- Follow CDC’s recommendations for using a facemask.
- CDC does not recommend that people who are well wear a facemask to protect themselves from respiratory diseases, including COVID-19.
- Facemasks should be used by people who show symptoms of COVID-19 to help prevent the spread of the disease to others. The use of facemasks is also crucial for health workers and people who are taking care of someone in close settings (at home or in a health care facility).
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
- If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.